{"id":2192,"date":"2018-05-05T19:05:32","date_gmt":"2018-05-05T17:05:32","guid":{"rendered":"https:\/\/patrick-lemarie-consulting.com\/?page_id=2192"},"modified":"2022-02-14T14:27:11","modified_gmt":"2022-02-14T12:27:11","slug":"anglais-hotellerie-restauration-tourisme","status":"publish","type":"page","link":"https:\/\/patrick-lemarie-consulting.com\/en\/training\/english-for-catering-and-tourism\/","title":{"rendered":"English hotel, restaurant and tourism"},"content":{"rendered":"
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English hotel, restaurant and tourism<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cette formation est destin\u00e9e aux barmen, ma\u00eetres d\u2019h\u00f4tel, r\u00e9ceptionnistes, agents d\u2019accueil touristique, et en r\u00e8gle g\u00e9n\u00e9rale, toute personne en contact avec une client\u00e8le anglo-saxonne ou s\u2019exprimant en anglais pour communiquer dans le secteur du tourisme. Pr\u00e9requis minimum niveau europ\u00e9en A1.<\/span><\/strong><\/p>

1 \u00e0 12 participants | 30H (4 jours) | S\u00e9ance personnalisable \u00e0 la demande\u00a0<\/span><\/strong>| Videoconferencing or face-to-face\u00a0<\/span><\/strong>| 3000 \u20ac nets<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Understanding international tourism<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIn a context where France is the first tourist destination in the world, it is essential to master English to welcome its customers. The tourist frequentation is in constant increase and is marked by an increase of foreign customers in metropolitan France and its overseas territories. The same holds true for the restaurant sector, where teams often have to greet and serve clients in English.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Objectifs\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Training objectives<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Develop your skills<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDevelop a solid knowledge base in English applied to tourism.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Enriched vocabulary<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTo know the vocabulary of tourist English.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Communicating better<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tExpress yourself effectively and thus respond as well as possible to customer expectations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Program content<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIn a friendly atmosphere with a consultant who knows the business world and teaches English at the University of Le Havre, trainees will learn to describe their structure and their region and thus anticipate the needs of clients during their stay in their establishment or in the region. Concrete situations and case studies specific to each activity will be used to involve all trainees.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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1.<\/strong> Welcome the client.<\/p>

2.<\/strong> Basic principles of communication.<\/p>

3.<\/strong> Different stages of the reception.<\/p>

4.<\/strong> Contact and customer care.<\/p>

5.<\/strong> Take leave of the client.<\/p>

6.<\/strong> Attention signs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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7.<\/strong> Adapt to different types of clientele.<\/p>

8.<\/strong> Client stay management.<\/p>

9.<\/strong> Anticipating needs and how to meet them.<\/p>

10.<\/strong> Client check out management.<\/p>

11.<\/strong> Thank and retain.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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A training certificate will be delivered after a final test.<\/strong><\/p>

Certification:\u00a0Pipplet FLEX<\/span>. <\/strong>eligible for the (French) Personal Training Account.<\/p>

Location of the training<\/strong>\u00a0A distance, dans les locaux de l\u2019entreprise cliente ou dans une salle de formation d\u2019un prestataire en fonction des besoins sp\u00e9cifiques du client.<\/p>

Technical means<\/strong> Computer and video projector. PDF and PowerPoint files. Shared cloud space.<\/p>

Trainer's profile:<\/strong> Patrick Lemari\u00e9, International Management Consultant<\/a><\/u><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Disabled people or people with disabilities<\/b><\/p>\n

Voir nos conditions g\u00e9n\u00e9rales de de Vente formation<\/a><\/p>\n

Conditions G\u00e9n\u00e9rales de Vente :<\/strong><\/p>\n

See our detailed conditions. <\/a><\/p>

Page actualis\u00e9e le 15.09.2021<\/p>\n

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Teaching methods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Training in English for tourism is based on the following teaching methods:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Specific case studies<\/h3>

Understanding recorded conversations<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Animated theoretical content<\/h3>

PowerPoint presentations, video film<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Participatory and active pedagogy<\/h3>

Reception, telephone reception, room service, table service...<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Let's work together<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf you wish to obtain some information on a service, or you want to collaborate with me, or if you simply would like to ask me a question, contact me now.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTraining catalog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact me<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Formation anglais h\u00f4tellerie, restauration et tourisme Cette formation est destin\u00e9e aux barmen, ma\u00eetres d\u2019h\u00f4tel, r\u00e9ceptionnistes, agents d\u2019accueil touristique, et en r\u00e8gle g\u00e9n\u00e9rale, toute personne en contact avec une client\u00e8le anglo-saxonne ou s\u2019exprimant en anglais pour communiquer dans le secteur du tourisme. Pr\u00e9requis minimum niveau europ\u00e9en A1. 1 \u00e0 12 participants […]<\/p>","protected":false},"author":2,"featured_media":0,"parent":1562,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2192","page","type-page","status-publish","hentry"],"yoast_head":"\nFormation en anglais h\u00f4tellerie, restauration et tourisme | PLC<\/title>\n<meta name=\"description\" content=\"Formation destin\u00e9e aux m\u00e9tiers du tourisme. D\u00e9velopper des bases de connaissance solides en anglais appliqu\u00e9 \u00e0 ce domaine. barmen, ma\u00eetres d\u2019h\u00f4tel, r\u00e9cep...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/patrick-lemarie-consulting.com\/en\/formation\/anglais-hotellerie-restauration-tourisme\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Anglais h\u00f4tellerie restauration et tourisme\" \/>\n<meta property=\"og:description\" content=\"Formation destin\u00e9e aux m\u00e9tiers du tourisme. 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